March 2000
Online Content for Low-Income and Underserved Americans: The Digital Divide's New Frontier
Wendy Lazarus and Francisco Mora, The Children's Partnership
One aspect of the digital divide has been consistently under-examined is that of content. While the lack of infrastructure has received significant attention, the lack of locally relevant content, along with the shortage of skills to use that content, have not been recognized as an important barrier to access. This report measures both the content barrier (which is particularly severe among low-income Americans), and suggests solutions such as including increasing local information, enhancing general literacy, and addressing language barriers.

July 1999
The Growing Digital Divide: Implications for an Open Research Agenda
Professors Donna L. Hoffman & Thomas P. Novak of Vanderbilt University
While the Internet provides enormous social and economic potential, there is growing concern about an emerging digital divide. Issues surrounding such a divide are only beginning to be researched in any systematic way. This paper both examines the divide, and suggests that a comprehensive research agenda is necessary to further such examination.