Several hotel CEOs have trumpeted the value of education and training in teaching hospitality employees the skills they need to serve guests in the 21st century.
According to a new survey, however, it appears many U.S. hotel employees haven’t gotten that message.
Pew Research Center found some 47 percent of U.S. hospitality employees see training and skills development as “an essential part of their future work life.” The survey, conducted from May to June 2016, was a 5,000 person online sample of the U.S. adult population (3,100 were employed) and included hospitality employees.
