With billions of taxpayer dollars about to be invested, the stakes are indisputably high to set the right priorities for accelerating the benefits of health information technology. What should those priorities be?
It would be easy to assume that the main focus should be on technology-related issues—standards, software, hardware, technical support, and so forth. After all, isn’t “IT” what we are talking about? But technology-related goals often seduce and distract us from the heart of the matter.