Publication Date: August 8, 2008
We take for granted that UPS will track and send an e-mail alert about a package’s delivery status. Or when Visa lets us know when we’ve hit our credit limit.
So, when a family member—we’ll call him P.F.—was hospitalized in Connecticut for a medical emergency last week, I got a reality check on the state of customer care online in healthcare. It doesn’t really exist.